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Revocation policy

The customer has the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the customer or a third party designated by him, who is not the carrier, has taken possession of the goods.

In order to exercise the right of withdrawal, the customer must inform Stefanie Wick, Doreen Haverkamp Gbr (Anoa; Bernhard-Schumacher-Weg 22, 48268 Greven, e-mail by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of his decision to withdraw from the contract.
To comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If the customer revokes this contract, we shall reimburse him all payments we have received from him (excluded from this are delivery costs incurred by us) without undue delay and at the latest within fourteen days from the day on which we received the notification of the revocation of this contract. For this repayment, the customer should specify his account details in the revocation, so that an immediate transfer of the money can be guaranteed.

We may refuse repayment until we have received the goods back or the customer has provided proof that you have returned the goods, whichever is earlier.
The customer must return or hand over the goods to us, well packaged, without delay and in any case no later than within fourteen days from the day on which he informed us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

The customer shall bear the direct costs of returning the goods.

The customer must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.   

Free gifts included in the order due to a minimum order value must be returned to Anoa in case of revocation or partial revocation where the minimum order value is no longer reached.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Goods damaged by the buyer are excluded from revocation. This also applies in particular to the Advent calendar, which is opened and / or damaged.

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